Web Application L2 Support Engineer

We are seeking a skilled and knowledgeable Web Application L2 Support Engineer.
This role is crucial for monitoring, maintaining, and ensuring the efficiency of our customer-facing applications.
The ideal candidate will possess experience with Salesforce/OKTA, AWS, SQL, SOQL and other relevant technologies.
Qualifications & Experience Required: • 2-5 years of experience in CRM platform configuration/support preferably Salesforce/OKTA.
• Experience in ITIL & ITSM processes and ticketing tools, preferably ServiceNow. • Experience in Cloud Computing Platforms, preferably AWS.
• Strong communication and analytical skills (rating of 4 or above on a scale of 1-5).
• Experience with data correction and management tools (Salesforce/OKTA, AWS, Dynatrace)
• Experience in working with APIs to troubleshoot and debug web-based issues effectively.
Leverage API development tools, such as POSTMAN, to test and validate API endpoints, ensuring seamless integration and functionality.
• Exceptional ability to provide front-end support to internal departments and web-based clients.
• Proficiency in MS Office, SQL and database management.
• As a Technical Support team member, responsible for unit testing, bug identification, and data migration for applications deployed on the multiple backend platforms.
• Manage the L3 Support Queue to monitor production issues in the application/functionality by creation of JIRAs & track for their closure. •
Familiarity with web technologies (HTML, CSS, JavaScript, JSON).
• Knowledge in front-end and back-end programming languages, such as JavaScript, Python, or .NET.
Qualification : Graduate
Experience(in years) : 3
Skill Set Required : Preferrable Qualifications & Experience: Salesforce Developer or Salesforce Admin
certification is a plus. AWS certification is a plus.
SAP ERP knowledge is a plus. Proven experience in building LWC components and proficiency in SOQL, Apex, SOAP, and REST APIs.
Continuously improve and optimize existing automation solutions while finding new areas of innovation and process automation using Python, RPA, etc.
Design, implement, and maintain database solutions on AWS.
Optimize and manage AWS database services such as Amazon S3, DynamoDB, Redshift, etc. and develop and implement database backup and disaster recovery strategies if needed.
Pro-actively monitoring and identifying bugs and new areas of improvement through effective debugging strategies and thorough unit testing.

Requirements