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About the Role
Provide L2/L3 operational support for Microsoft 365 services, especially OneDrive,
SharePoint and Office apps. Troubleshoot and resolve incidents, service requests, and escalations from L1 support teams.
Perform user and permission management, site administration, and content recovery in SharePoint and OneDrive.
Monitor service health dashboards and proactively address potential issues.
Collaborate with data governance and security teams to ensure compliance and governance policies are enforced.
Document standard operating procedures (SOPs), known issues, and resolutions.
Document Work Instructions for all administrative tasks.
Participate in change management processes and assist in testing and deployment of updates.
Provide user education and guidance on best practices for M365 tools.
Designation : Senior, Digital Workplace Engineer
Qualification : B.E or equivalent
Experience(in years) : 5
Skill Set Required : OneDrive for Business(sync issues, storage policies, sharing settings) SharePoint Online(site collections, permissions, lists/libraries) Office Apps(installation, activation, performance troubleshooting)
Requirements
• Provide L2/L3 operational support for Microsoft 365 services, especially OneDrive,
SharePoint and Office apps. Troubleshoot and resolve incidents, service requests, and escalations from L1 support teams.
Perform user and permission management, site administration, and content recovery in SharePoint and OneDrive.
Monitor service health dashboards and proactively address potential issues.
Collaborate with data governance and security teams to ensure compliance and governance policies are enforced.
Document standard operating procedures (SOPs), known issues, and resolutions.
Document Work Instructions for all administrative tasks.
Participate in change management processes and assist in testing and deployment of updates.
Provide user education and guidance on best practices for M365 tools.
Designation : Senior, Digital Workplace Engineer
Qualification : B.E or equivalent
Experience(in years) : 5
Skill Set Required : OneDrive for Business(sync issues, storage policies, sharing settings) SharePoint Online(site collections, permissions, lists/libraries) Office Apps(installation, activation, performance troubleshooting)
About the Company