SAP CS Senior Consultant

Education

Post Graduate

Experience

8 Years

Skill Set Required

SAP CS (Customer Service)

Expertise in SD (Sales & Distribution) integration

Experience with iDoc, Proxy, SAP PI/PO for external system integrations

Knowledge of Quotations, Sales Orders, Contracts (Value & Quantity)

Familiarity with Service Orders, Time & Material, Fixed Price Projects, Repairs processes

Experience in Timesheet, Cost Booking, Resource-Related Billing

Integration knowledge across CS, SD, FICO, MM, PS modules

Roles & Responsibilities

Translate business requirements, processes, and designs into well-documented system designs aligned with the global business process template.

Perform business coordination, requirement gathering, fit/gap analysis, design, functional specification preparation, testing, and support.

Apply strong knowledge of testing strategies and methodologies, and execute unit, integration, and user acceptance testing (UAT).

Provide application support and manage SLA, CHR delivery processes, and SAP project implementation activities to meet customer requirements.

Ensure tickets are properly analyzed, responded to, fixed, tested, and closed; support includes functional analysis, feedback, and recommendations.

Coordinate with regional/local support teams and testing factory to ensure proper execution of release validation processes.

Analyze, challenge, and validate functional recommendations and actions within the assigned area.

Contribute to reviewing, validating, and specifying core bugs and enhancements, and participate in testing and validation activities.

Work on interfaces like iDoc, Proxy, and integrate external platforms using SAP PI/PO.

Configure and manage quotations, sales orders, contracts, service orders, and project functionalities in alignment with business processes.

Manage timesheet, cost booking, and resource-related billing processes, ensuring accurate integration across CS, SD, FICO, MM, and PS modules.

Requirements