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Application Support Engineer

Bangalore, Karnataka, India

Job Type

Full Time

About the Role

Roles & Responsibilities:
1. Technical support role responsible for maintenance and monitoring of Customer facing portal developed & deployed over a CRM platform / APIs / UiaaS web component
2. Willing to support on rotational shifts
3. Address various customer reported issues and requests within defined SLAs or escalate to appropriate teams.
4. Adhere to support quality processes using ticketing tools
5. Analysis of various customer data to ensure data quality and ensuring confidentiality with no breaches
6. Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams
7. Establishing the root causes of application errors and escalating serious concerns to the manager and concerned team.
8. Collaboration with various technical and business teams
9. Performing analyses on application/website functionality and suggesting improvements.
10. Ensuring effective front-end and back-end functionality of applications.
11. Consulting with the software development team, internal users, and clients to improve application performance or fixing issues raised.
12. Documenting processes and monitoring application performance metrics
13. Determining the causes of application errors, API failures and repairing them

Qualification & Experience:
1. 2-5 years of experience in any CRM platform - Configuration / Support
2. Good Communication and Analytical skills (Rating of 4 or above on a scale of 1 - 5)
3. Knowledge of Order to Cash process is desirable
4. knowledge of front-end and back-end programming languages, such as Java Script, Python, and .NET
5. Experience in working with APIs and debugging web-based issues.
6. Experience in working with AWS services
7. Exceptional ability to provide front-end support to internal departments and web-based clients.
8. Knowledge on ITIL process
9. Knowledge on ticketing tools preferably ServiceNow

Requirements

Qualification & Experience:

1. 2-5 years of experience in any CRM platform - Configuration / Support

2. Good Communication and Analytical skills (Rating of 4 or above on a scale of 1 - 5)

3. Knowledge of Order to Cash process is desirable

4. knowledge of front-end and back-end programming languages, such as Java Script, Python, and .NET

5. Experience in working with APIs and debugging web-based issues.

6. Experience in working with AWS services

7. Exceptional ability to provide front-end support to internal departments and web-based clients.

8. Knowledge on ITIL process

9. Knowledge on ticketing tools preferably ServiceNow

About the Company

Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.

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