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About the Role
Job Description
Technical support role responsible for maintenance and monitoring of Customer facing portal developed & deployed over a CRM platform / APIs / UiaaS web components
Willing for rotational shifts as needed
Address various customer reported issues and requests, such as Access issues, requests, configuration update within defined SLAs or escalate to appropriate teams.
Adhere to support quality processes using ticketing tools
Analysis of various customer data to ensure data quality
Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams
Problem Management for recurring issues, escalation and trend analysis
Collaboration with various technical and business teams
Managing customers confidential data and ensuring there is no breach.
Performing analyses on application/website functionality and suggesting improvements.
Ensuring effective front-end and back-end functionality of applications.
Consulting with the software development team, internal users, and clients to improve application performance or fixing issues raised.
Documenting processes and monitoring application performance metrics
Determining the causes of application errors, API failures and repairing them
Qualification & Experience
2-3 years of experience in any CRM platform - Configuration / Support
Good Communication and Analytical skills (Rating of 4 or above on a scale of 1 - 5)
Good Knowledge on Cloud & SAP technologies
Professional certifications through Amazon is a plus
Knowledge on ITIL process and change management
Knowledge on ticketing tools preferably ServiceNow
Knowledge of front-end and back-end programming languages, such as JavaScript, Python is a plus
Demonstrable experience as an application support engineer in a related field
Exceptional ability to provide front-end support to internal departments and web-based clients
Designation
Application Support Engineer
Qualification
Graduate
Experience (in years)
3
Skill Set Required
AWS
SAP
API
AI
Requirements
Job Description
Technical support role responsible for maintenance and monitoring of Customer facing portal developed & deployed over a CRM platform / APIs / UiaaS web components
Willing for rotational shifts as needed
Address various customer reported issues and requests, such as Access issues, requests, configuration update within defined SLAs or escalate to appropriate teams.
Adhere to support quality processes using ticketing tools
Analysis of various customer data to ensure data quality
Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams
Problem Management for recurring issues, escalation and trend analysis
Collaboration with various technical and business teams
Managing customers confidential data and ensuring there is no breach.
Performing analyses on application/website functionality and suggesting improvements.
Ensuring effective front-end and back-end functionality of applications.
Consulting with the software development team, internal users, and clients to improve application performance or fixing issues raised.
Documenting processes and monitoring application performance metrics
Determining the causes of application errors, API failures and repairing them
Qualification & Experience
2-3 years of experience in any CRM platform - Configuration / Support
Good Communication and Analytical skills (Rating of 4 or above on a scale of 1 - 5)
Good Knowledge on Cloud & SAP technologies
Professional certifications through Amazon is a plus
Knowledge on ITIL process and change management
Knowledge on ticketing tools preferably ServiceNow
Knowledge of front-end and back-end programming languages, such as JavaScript, Python is a plus
Demonstrable experience as an application support engineer in a related field
Exceptional ability to provide front-end support to internal departments and web-based clients
Designation
Application Support Engineer
Qualification
Graduate
Experience (in years)
3
Skill Set Required
AWS
SAP
API
AI
About the Company