Senior Technical Lead – Cloud Operations & Support

Minimum Experience
10
Maximum Experience
15
Mandatory Skills
Communication Skills, AWS, Cloudops, AWS Cost Management
Skill to Evaluate
AWS, Cloudops
Experience
10 to 15 Years
Job Description
MUST HAVE 
Strong Communications Skills 
Ability to communicate complex technical and cost data clearly to non-technical stakeholders (management, engineering, business teams) 
Proven capability to lead discussions during incidents, reviews, and cost & security optimization meetings, driving clear decisions and action items 
Strong experience in management reporting, presentations, and written documentation 
Cloud & AWS Expertise 
Deep hands-on experience with AWS services (EC2, Network ACLs, RDS, S3, ELB, CloudFront, Lambda, ECS/EKS, Route 53, Load Balancing, API Gateway, IAM, ACM) 
Strong knowledge of AWS pricing models, billing, and cost allocation 
Expertise in AWS Cost Explorer, Budgets, CUR (Cost & Usage Reports) 
AWS Cost Management / FinOps 
Proven experience in AWS cost optimization (Capacity planning, performance tuning rightsizing, savings plans, reserved instances) 
Monthly, quarterly, yearly cost analysis and executive reporting 
Website Stability & Performance Monitoring 
Monitoring and alerting using CloudWatch, X-Ray, CloudTrail 
Experience with APM and uptime monitoring tools (Datadog, New Relic, Grafana, Splunk, Prometheus, etc.) 
Root cause analysis (RCA) for outages, security alerts and performance degradation 
SLAs, SLOs, and uptime reporting 
 
NICE TO HAVE 
Optional / Good-to-Have Skills 
These add strong value but are not mandatory. 
CDN & Edge Performance 
Experience with Akamai or similar CDN platforms (CloudFront, Cloudflare, Fastly) 
Ability to analyse CDN performance metrics (cache hit ratio, latency, offload percentage) 
Experience in CDN cost optimization, traffic shaping, and configuration tuning 
 
DevOps & Automation 
Infrastructure as Code (Terraform, CloudFormation) 
CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI) 
Automation using Python, Bash, or PowerShell 
Desirable Certifications: 
AWS Certified SysOps Administrator – Associate/Professional 
AWS Certified Solutions Architect – Professional 
 
Important:  
Education Qualificaiton
Engineering Graduate
Job Title
Senior Technical Lead – Cloud Operations & Support
Roles & Responsibilities
1. Cloud Operations & Support Leadership 
Lead BAU cloud operations and support teams, ensuring high availability, stability, and performance of applications on AWS and Akamai CDN 
2. Incident Management & RCA 
Own major incident management, root cause analysis (RCA), postincident reviews, and implementation of preventive actions 
3. Cost Management & FinOps 
Drive AWS and CDN cost optimization, budgeting, forecasting, and regular cost and usage reporting 
4. Monitoring, Observability & Reliability 
Establish and manage monitoring, alerting, and observability using tools such as Grafana and AWS CloudWatch 
5. Reporting & Stakeholder Communication 
Drive discussions, prepare and present operational, performance, SLA, and availability reports to technical and business stakeholders

Requirements