ITSM Service Manager + SQL Coder

Minimum Experience
6
Maximum Experience
8
Mandatory Skills
ITSM, SQL Queries, SQL, Advance Sql
Skill to Evaluate
SQL Queries, SQL, Advance Sql
Experience
6 to 8 Years
The ITSM (IT Service Management) Service Manager is responsible for overseeing and optimizing the delivery of IT services within an organization. This role involves managing the IT service desk, ensuring adherence to ITIL (Information Technology Infrastructure Library) best practices, and collaborating with various teams to enhance the overall IT service delivery. The ITSM Service Manager plays a critical role in maintaining high levels of customer satisfaction and operational efficiency.
- Ensuring the effectiveness of the change/incident/major incident and service catalogue processes
- Generating performance reports
- Maintaining the Configuration Management Database (CMDB)
- Driving continuous service improvement initiatives

Requirements