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Zuora Analyst

Bangalore, Karnataka, India

Job Type

Full Time

About the Role

Role Duties and responsibilities

• Overall, around 4+ years’ experience in Zuora Billing development and configuration.
• Mandatory knowledge of Zuora Billing Platform (Billing & Payments, Finance).
• Good knowledge of Zuora Object Model, Zuora workflows configuration, APIs, Zuora Admin and Zuora Developer Tools.
• Good to have knowledge on the new pricing catalog.
• Experience on integrations around Zuora with Salesforce (is a plus), Zuora API, SAP-S4HANA, Payment Gateways, and any taxation engines.
• Ability to write and tune complex SQL queries.
• Understand how the IT solution in Zuora and integrated applications supports the Business Process End-To-End.
• Proactively identify the application zuora related issues and deploy the fixes.
• Fix the production critical issues and deploy the changes to production with less supervision.
• Engage with Tech Leads on the transition of IT solutions developed and needs to be supported in Run mode.
• Drive Incidents to closure by coordinating with the respective stakeholders.
• Strong focus on Customer Centricity.
• Work actively with team members from multiple teams to ensure production stability.
• Communicate effectively with users, collaborate with stakeholders and colleagues across locations.
• Escalate issues with Zuora Product team and coordinate in resolving the Product related issues.
• Contribute and promote Knowledge management in the organization.
• Improve existing documentation.
• Drive Incidents to closure by coordinating with the respective stakeholders.
• Work actively with team members to ensure production stability with proactive monitoring of the application.
• Perform daily checks and apply recovery and troubleshooting procedures strictly.
• Manage the application setups in PreProduction and Production environments.
• Engage with Offer Onboarding and Country Deployments teams on transitioning the deployment related topics to Support teams.
• Communicate effectively with users, collaborate with stakeholders and colleagues across locations.
• Escalate issues and other topics to the right team when needed.

Qualifications

• Zuora Administrator or Developer Certifications will be a plus.
• Good understanding of E-Commerce flow, Quote-to-Cash and Cash-to-Revenue end to end flow
• Ability to write SQL queries.
• Ability to create reports in Zuora Billing as per the business requirement.
• Ability to debug/enhance the existing workflow and if required, should automate new workflows
• Should have experience to support day-to-day queries, and analysis from business, finance, dev, and other stakeholders.
• Strong communication and collaboration skills.
• Should have good experience in standard software development principles.
• Proven experience in Financial concepts – Subscriptions, Billing, Invoicing, Payments, Rating, Taxation, Revenue, Accounting etc..
• Hands-on experience working on Finance topics with ERP systems - Oracle, S4Hana etc..
• Proven knowledge of business process E2E.
• Hands-on experience on Zuora connect, Zuora Workflows and each modules of Zuora application.
• Good understanding on the end to end integration of Zuora to other payment gateways such as Bluesnap, Stripe etc
• Should have worked on the integration from Zuora to other ERP systems like NS, Oracle etc.
• Capable of applying judgment to plan and execute your tasks.
• Should be able to work with other technical teams of integrated systems.
• Strong client driven approach & service oriented.
• Strong individual contributor as well.
• Willing to enhance skills and knowledge via trainings and certifications, as required.

Requirements

Role Duties and responsibilities

 

·         Overall, around 4+ years’ experience in Zuora Billing development and configuration.

·         Mandatory knowledge of Zuora Billing Platform (Billing & Payments, Finance).

·         Good knowledge of Zuora Object Model, Zuora workflows configuration, APIs, Zuora Admin and Zuora Developer Tools.

·         Good to have knowledge on the new pricing catalog.

·         Experience on integrations around Zuora with Salesforce (is a plus), Zuora API, SAP-S4HANA, Payment Gateways, and any taxation engines.

·         Ability to write and tune complex SQL queries.

·         Understand how the IT solution in Zuora and integrated applications supports the Business Process End-To-End.

·         Proactively identify the application zuora related issues and deploy the fixes.

·         Fix the production critical issues and deploy the changes to production with less supervision.

·         Engage with Tech Leads on the transition of IT solutions developed and needs to be supported in Run mode.

·         Drive Incidents to closure by coordinating with the respective stakeholders.

·         Strong focus on Customer Centricity.

·         Work actively with team members from multiple teams to ensure production stability.

·         Communicate effectively with users, collaborate with stakeholders and colleagues across locations.

·         Escalate issues with Zuora Product team and coordinate in resolving the Product related issues.

·         Contribute and promote Knowledge management in the organization.

·         Improve existing documentation.

·         Drive Incidents to closure by coordinating with the respective stakeholders.

·         Work actively with team members to ensure production stability with proactive monitoring of the application.

·         Perform daily checks and apply recovery and troubleshooting procedures strictly.

·         Manage the application setups in PreProduction and Production environments.

·         Engage with Offer Onboarding and Country Deployments teams on transitioning the deployment related topics to Support teams.

·         Communicate effectively with users, collaborate with stakeholders and colleagues across locations.

·         Escalate issues and other topics to the right team when needed.

 

Qualifications

 

·         Zuora Administrator or Developer Certifications will be a plus.

·         Good understanding of E-Commerce flow, Quote-to-Cash and Cash-to-Revenue end to end flow

·         Ability to write SQL queries.

·         Ability to create reports in Zuora Billing as per the business requirement.

·         Ability to debug/enhance the existing workflow and if required, should automate new workflows

·         Should have experience to support day-to-day queries, and analysis from business, finance, dev, and other stakeholders.

·         Strong communication and collaboration skills.

·         Should have good experience in standard software development principles.

·         Proven experience in Financial concepts – Subscriptions, Billing, Invoicing, Payments, Rating, Taxation, Revenue, Accounting etc..

·         Hands-on experience working on Finance topics with ERP systems - Oracle, S4Hana etc..

·         Proven knowledge of business process E2E.

·         Hands-on experience on Zuora connect, Zuora Workflows and each modules of Zuora application.

·         Good understanding on the end to end integration of Zuora to other payment gateways such as Bluesnap, Stripe etc

·         Should have worked on the integration from Zuora to other ERP systems like NS, Oracle etc.

·         Capable of applying judgment to plan and execute your tasks.

·         Should be able to work with other technical teams of integrated systems.

·         Strong client driven approach & service oriented.

·         Strong individual contributor as well.

·         Willing to enhance skills and knowledge via trainings and certifications, as required.

About the Company

Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.

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