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Software Engineer - Delivery & SFDC

Bangalore, Karnataka, India

Job Type

Full Time

About the Role

Roles & Responsibilities:
1. Maintenance and monitoring of Customer facing portal developed & deployed using CRM platform / APIs / UiaaS web components in a technical support role as part of the L3 Support team.
2. Develop, unit test, and deploy enhancements using Lightning Web Components, Apex, Visualforce and other build tools on the Salesforce.com platform like Data Loader, Workbench, etc and should be able to handle large-scale data migration using flat files and scripts.
3. The candidate should be aware of the Salesforce platform and security and sharing capabilities.
4. The candidate should be aware of REST / SOAP APIs and should be able to build Salesforce APIs to be exposed to external consumers. The candidate should be able to invoke third-party APIs and integrate inside existing Salesforce applications.
5. Address various customer-reported issues and requests, such as Access issues, requests, configuration updates within defined SLAs.
6. Adhere to support quality processes using ticketing tools as part of the L3 team.
7. Analysis of various customer data to ensure data quality.
8. Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams
9. Problem Management
10. Collaboration with various technical and business teams

Requirements

Qualification & Experience:

1. 3-5 years of experience in Salesforce.com with good technical expertise in Salesforce technology and underlying concepts.

2. Good Communication and Analytical skills (Rating of 4 or above on a scale of 1 - 5)

3. Must have experience in building LWC components and must be thorough in SOQL, Apex, SOAP and REST APIs and underlying Salesforce technologies.

4. Having a Salesforce Developer / Salesforce Admin certificate is a plus

About the Company

Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.

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