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About the Role
Key Responsibilities:
• CX Platform Expertise: Leverage prior experience in Customer Experience platforms to support and evolve Medallia and SnapLogic solutions.
• Technical Development: Collaborate with product owners to refine requirements and adapt platform architecture to meet evolving customer needs.
• Feature Enhancement: Design and implement user-facing features and enhancements on the Medallia platform to improve customer engagement.
• Solution Delivery: Develop fast, user-friendly solutions that can be deployed quickly and efficiently across diverse client environments.
• Vendor Coordination: Act as a liaison between internal teams and external vendors during issue resolution and enhancement projects.
• Support Leadership: Lead Level 2 (L2) support for end-user requests, ensuring timely and effective resolution.
• Platform Adoption: Partner with business stakeholders to drive adoption and growth of the Medallia platform within Schneider Electric’s CX community.
Required Qualifications:
• Minimum 5 years of experience in IT solution design and implementation
• Medallia certification is must.
• Proven experience with agile methodologies and working in distributed teams.
• Strong background in customer/end-user support management.
• Excellent verbal and written communication skills in English.
• Demonstrated ability to manage stakeholders and vendors effectively.
Preferred Qualifications:
• Bachelor’s degree in computer science, Engineering, or a related field.
• Experience working with SnapLogic.
• Strong understanding of IT platform management principles.
Key Competencies:
• Customer-Centric Mindset
• Analytical Thinking
• Problem Solving
• Collaboration & Teamwork
• Adaptability
• Technical Agility
Requirements
Key Responsibilities:
• CX Platform Expertise: Leverage prior experience in Customer Experience platforms to support and evolve Medallia and SnapLogic solutions.
• Technical Development: Collaborate with product owners to refine requirements and adapt platform architecture to meet evolving customer needs.
• Feature Enhancement: Design and implement user-facing features and enhancements on the Medallia platform to improve customer engagement.
• Solution Delivery: Develop fast, user-friendly solutions that can be deployed quickly and efficiently across diverse client environments.
• Vendor Coordination: Act as a liaison between internal teams and external vendors during issue resolution and enhancement projects.
• Support Leadership: Lead Level 2 (L2) support for end-user requests, ensuring timely and effective resolution.
• Platform Adoption: Partner with business stakeholders to drive adoption and growth of the Medallia platform within Schneider Electric’s CX community.
Required Qualifications:
• Minimum 5 years of experience in IT solution design and implementation
• Medallia certification is must.
• Proven experience with agile methodologies and working in distributed teams.
• Strong background in customer/end-user support management.
• Excellent verbal and written communication skills in English.
• Demonstrated ability to manage stakeholders and vendors effectively.
Preferred Qualifications:
• Bachelor’s degree in computer science, Engineering, or a related field.
• Experience working with SnapLogic.
• Strong understanding of IT platform management principles.
Key Competencies:
• Customer-Centric Mindset
• Analytical Thinking
• Problem Solving
• Collaboration & Teamwork
• Adaptability
• Technical Agility
About the Company
Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.