Salesforce Application Support Analyst

Key Responsibilities:

·         Design, develop, and execute test cases for Salesforce applications, including Apex, Visualforce, and Lightning components.

·         Perform functional, regression, integration, and UAT testing across multiple environments.

·         Collaborate with developers to understand new features and enhancements and validate them against business requirements.

·         Support L3 issue resolution by reproducing issues, identifying root causes, and validating fixes.

·         Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.

·         Ensure traceability of test cases to requirements and maintain comprehensive test documentation.

·         Work closely with business users during UAT to ensure solutions meet expectations and are ready for deployment.

·         Contribute to continuous improvement of testing processes and tools.

Qualifications:

·         3-4 years of experience in Salesforce testing or QA roles.

·         Strong understanding of Salesforce platform components and architecture.

·         Experience testing custom Salesforce development including Apex, Visualforce, and Lightning components.

·         Familiarity with Agile methodology and working in Agile teams.

·         Strong analytical and troubleshooting skills, with the ability to work independently.

·         Excellent communication and collaboration skills.

·         Experience with ServiceNow or similar ticketing systems for L3 support and Salesforce certifications such as Salesforce Administrator will be a plus.