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About the Role
Roles & Responsibilities:
1. Technical support role responsible for maintenance and monitoring of Customer facing portal developed & deployed over a CRM platform / APIs / UiaaS web components
2. Willing for rotational shifts as needed
3. Address various customer reported issues and requests, such as Access issues, requests, configuration update within defined SLAs or escalate to appropriate teams.
4. Adhere to support quality processes using ticketing tools
5. Analysis of various customer data to ensure data quality
6. Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams
7. Problem Management for recurring issues, escalation, and trend analysis
8. Collaboration with various technical and business teams
9. Managing customers confidential data and ensuring there is no breach.
10. Performing analyses on application/website functionality and suggesting improvements.
11. Ensuring effective front-end and back-end functionality of applications.
12. Consulting with the software development team, internal users, and clients to improve application performance or fixing issues raised.
13. Documenting processes and monitoring application performance metrics
14. Determining the causes of application errors, API failures and repairing them
Qualifications - External
BSc / B.Tech in Computer Science
3-5 years of experience in AWS Cloud or relevant cloud Technologies.
Fluency required in English and Good Communication skills are mandatory.
Need to be a Team Player, willing to learn new technologies.
Experience in ITIL & ITSM processes and ticketing tools, preferably ServiceNow.
SAP ERP knowledge is a plus.
Maintain and monitor customer-facing portals developed using CRM platforms, APIs, and UIaaS web components as part of the L3 Support team.
Document processes and monitor application performance metrics.
Conduct problem management and collaborate with various technical and business teams.
Requirements
Roles & Responsibilities:
1. Technical support role responsible for maintenance and monitoring of Customer facing portal developed & deployed over a CRM platform / APIs / UiaaS web components
2. Willing for rotational shifts as needed
3. Address various customer reported issues and requests, such as Access issues, requests, configuration update within defined SLAs or escalate to appropriate teams.
4. Adhere to support quality processes using ticketing tools
5. Analysis of various customer data to ensure data quality
6. Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams
7. Problem Management for recurring issues, escalation, and trend analysis
8. Collaboration with various technical and business teams
9. Managing customers confidential data and ensuring there is no breach.
10. Performing analyses on application/website functionality and suggesting improvements.
11. Ensuring effective front-end and back-end functionality of applications.
12. Consulting with the software development team, internal users, and clients to improve application performance or fixing issues raised.
13. Documenting processes and monitoring application performance metrics
14. Determining the causes of application errors, API failures and repairing them
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Qualifications - External
BSc / B.Tech in Computer ScienceÂ
3-5 years of experience in AWS Cloud or relevant cloud Technologies. Fluency required in English and Good Communication skills are mandatory.
Need to be a Team Player, willing to learn new technologies.
Experience in ITIL & ITSM processes and ticketing tools, preferably ServiceNow.
SAP ERP knowledge is a plus.
Maintain and monitor customer-facing portals developed using CRM platforms, APIs, and UIaaS web components as part of the L3 Support team.
Document processes and monitor application performance metrics.
Conduct problem management and collaborate with various technical and business teams.
About the Company
Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.