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About the Role
Qualifications & Experience Required:
• 2-5 years of experience in CRM platform configuration/support preferably Salesforce/OKTA.
• Experience in ITIL & ITSM processes and ticketing tools, preferably ServiceNow.
• Experience in Cloud Computing Platforms, preferably AWS.
• Strong communication and analytical skills (rating of 4 or above on a scale of 1-5).
• Experience with data correction and management tools (Salesforce/OKTA, AWS, Dynatrace)
• Experience in working with APIs to troubleshoot and debug web-based issues effectively. Leverage API development tools, such as POSTMAN, to test and validate API endpoints, ensuring seamless integration and functionality.
• Exceptional ability to provide front-end support to internal departments and web-based clients.
• Proficiency in MS Office, SQL and database management.
• As a Technical Support team member, responsible for unit testing, bug identification, and data migration for applications deployed on the multiple backend platforms.
• Manage the L3 Support Queue to monitor production issues in the application/functionality by creation of JIRAs & track for their closure.
• Familiarity with web technologies (HTML, CSS, JavaScript, JSON).
• Knowledge in front-end and back-end programming languages, such as JavaScript, Python, or .NET.
Preferrable Qualifications & Experience:
• Salesforce Developer or Salesforce Admin certification is a plus.
• AWS certification is a plus.
• SAP ERP knowledge is a plus.
• Proven experience in building LWC components and proficiency in SOQL, Apex, SOAP, and REST APIs.
Roles & Responsibilities:
• Provide technical support for the maintenance and monitoring of our customer-facing portal developed on a CRM platform (Salesforce/OKTA), APIs, and UIaaS web components
Requirements
Qualifications & Experience Required:
• 2-5 years of experience in CRM platform configuration/support preferably Salesforce/OKTA.
• Experience in ITIL & ITSM processes and ticketing tools, preferably ServiceNow.
• Experience in Cloud Computing Platforms, preferably AWS.
• Strong communication and analytical skills (rating of 4 or above on a scale of 1-5).
• Experience with data correction and management tools (Salesforce/OKTA, AWS, Dynatrace)
• Experience in working with APIs to troubleshoot and debug web-based issues effectively. Leverage API development tools, such as POSTMAN, to test and validate API endpoints, ensuring seamless integration and functionality.
• Exceptional ability to provide front-end support to internal departments and web-based clients.
• Proficiency in MS Office, SQL and database management.
• As a Technical Support team member, responsible for unit testing, bug identification, and data migration for applications deployed on the multiple backend platforms.
• Manage the L3 Support Queue to monitor production issues in the application/functionality by creation of JIRAs & track for their closure.
• Familiarity with web technologies (HTML, CSS, JavaScript, JSON).
• Knowledge in front-end and back-end programming languages, such as JavaScript, Python, or .NET.
Preferrable Qualifications & Experience:
• Salesforce Developer or Salesforce Admin certification is a plus.
• AWS certification is a plus.
• SAP ERP knowledge is a plus.
• Proven experience in building LWC components and proficiency in SOQL, Apex, SOAP, and REST APIs.
Roles & Responsibilities:
• Provide technical support for the maintenance and monitoring of our customer-facing portal developed on a CRM platform (Salesforce/OKTA), APIs, and UIaaS web components
About the Company
Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.